Improving Customer Experience

Reduce Customer Churn By 30% With Personalized Experiences

In today’s competitive retail landscape, keeping customers loyal and coming back for repeat visits is more important than ever. Gallup research shows that just a 5% increase in customer retention can boost profits by 75%. As a mall operator, don’t you want a piece of that?

The Challenge of Customer Churn

Traditional loyalty programs just aren’t cutting it anymore. Customers expect hyper-personalization – the same kind of 1:1 engagement they get from brands online. But how can you deliver that personalized experience to thousands of shoppers across your massive property? Tracking customers as they move between stores seems impossible without the right technology.

Introducing Scart's Improved Customer Experience Solution

Leveraging advanced indoor positioning, AI-powered analytics, and a unified customer profile, Scart gives you unprecedented insights into shopper behavior. We collect anonymous location and purchase data to understand individual customers and their paths throughout the mall.

Say Goodbye to Customer Churn

Armed with these insights, you can reduce churn by 30% or more by delivering the right offer at the right time. Tired shoppers will get a coupon for the food court. Frequent buyers might see a VIP event invite. New parents get stroller parking perks. Scart’s personalized experiences keep customers engaged and returning time after time.

  • Transform your mall into a loyalty magnet with Scart.

  • Contact us today to schedule a demo and see how we can help boost your bottom line.

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